Any shipments to the store are free of charge. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Do not go to the store until you receive this confirmation e-mail. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Shipments of items to be picked up in one of our stores may take up to 10 business days to arrive, depending on store availability. Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. No cash refunds.We offer the following shipping options for online purchases: Pick-up in store: Layaways are final sales and must be paid in full. Gift receipt will be issued merchandise credit only. Items must be in original condition and presented with all packaging materials.
IN-STORE REFUND/RETURN - Merchandise may be returned for exchange or store credit within 14 days from date of purchase. We only refund up to the price of standard ground shipping. Return shipping charges will only be refunded due to discrepancies and errors of London Jewelers. Returns: 14 days from the date of purchase. Some limits apply on Special Order items and special size items (such as rings), so please contact us for details. Please note all watches are subject to inspection prior to refund being issued. Premier Pre-Owned watches are covered under our standard refund/return policy. Refunds will be credited in the same form as they were paid. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. London Jewelers makes buying online risk-free with the guaranteed assurance of our return policy.
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